How to Use 82DASH as a Customer Feedback Form
(No Photos Required)

Here's something most people don't realise about 82DASH:
you don't have to collect photos or videos to use it.

82DASH has a full form builder. You can create customer feedback forms, satisfaction surveys, NPS requests, review collection forms, event RSVPs - anything you'd normally build in Typeform or Google Forms.

The difference? In 82DASH, your forms are connected to instant rewards, wallet passes, and push notifications. That means better response rates, a built-in loyalty loop, and no need for a separate form tool.

Why use 82DASH for forms instead of Typeform or Google Forms?

It's a fair question. Typeform and Google Forms are fine at what they do. But they're standalone tools. They collect data and that's it.

82DASH does something different. When a customer fills in your form, you can:

• Reward them instantly - A promo code or discount, delivered the moment they hit submit. Try setting that up in Typeform.

• Add them to your wallet pass - They get a digital card in their Apple or Google Wallet. Now you've got a direct line to their lock screen for future requests, promotions, or notifications.

• Send push notifications - Once they have your wallet pass, you can reach them anytime with 90%+ open rates. No email deliverability issues. No SMS costs.

• Collect visual content later - Today it's a feedback form. Next month you send a push notification asking for a photo. You've already built the relationship.

• Keep everything in one place - Your content, your feedback, your customers, your rewards - all in one dashboard instead of spread across Typeform, Mailchimp, and a spreadsheet.

The form is the entry point. The ecosystem is the value.

Setting up a form-only content request in 82DASH

Here's how to do it step by step.

Step 1: Create a new content request

In your 82DASH dashboard, create a new content request. This is where you'd normally choose to collect photos or video - but for a form-only setup, you'll skip those and focus on the form builder.

Step 2: Build your form

82DASH's form builder lets you add custom fields. You can use:

• Text fields - For open-ended responses ("What did you enjoy most about your visit?")

• Star ratings - For quick quantitative feedback (1-5 stars)

• Multiple choice - For structured questions ("How did you hear about us?")

• Yes/No fields - For simple binary questions ("Would you recommend us to a friend?")

• NPS scale - "How likely are you to recommend us?" on a 0-10 scale

Keep it short. The sweet spot for response rates is 3-5 questions. Every question you add beyond that reduces completions. If you need a longer survey, consider breaking it into two separate requests sent at different times.

Step 3: Set your reward

This is the game-changer. Rewarding people for filling in a form sounds simple, but it's the single biggest lever you have for improving response rates.

Most businesses send feedback requests with no incentive and get a 2-5% response rate. Add an instant reward and that jumps to 15-25%.

In 82DASH, you choose your reward type:

• Instant promo code - They submit the form, they get a discount code. Works for ecommerce and hospitality.

• Reward by Selection - the customer chooses their reward from a menu of options. This works well for higher-value content & rewards.

The reward is delivered automatically the moment they submit. No manual work, no follow-up emails.

Step 4: Set up your collection page

Just like with photo or video requests, your form lives on a branded collection page. Add your logo, colours, and a short message explaining why you're asking and what they'll get for completing it.

This page works as a standalone URL and can be linked from email, SMS, QR codes, or push notifications.

Step 5: Distribute it

How you get your form in front of customers depends on your business:

For ecommerce / Shopify: Set up an automated email 7-10 days after delivery. "Quick question about your order - answer 3 questions and get 15% off your next one."

For restaurants / cafes: QR code on the table or receipt: "Tell us how we did and get a free coffee on your next visit."

For hospitality: Push notification the day after checkout: "How was your stay? 2 minutes of your time for [reward] on your next booking."

For events: QR code at the venue or a follow-up email the next day: "How was the event? Quick feedback form, instant reward."

For any business with wallet pass holders: Push notification to their lock screen. This is the highest-response channel you have.

Use cases you might not have thought of

Form-only requests in 82DASH go way beyond "how was your experience?" Here are some use cases that work particularly well:

• Post-purchase product feedback

Ask specific questions about the product: How does it fit? How's the quality? Would you buy it again? What would you change? This gives you product development insights and the responses can be used as social proof on product pages.

• NPS collection with teeth

Net Promoter Score surveys are everywhere, but response rates are typically terrible. Add an instant reward in 82DASH and your NPS response rate climbs dramatically. You get a bigger, more representative sample - which means more reliable data.

• Restaurant dietary and preference collection

Ask customers about dietary requirements, favourite dishes, or menu preferences. Tie it to a reward - a free coffee or discount on their next visit. You get valuable data for menu planning, and the customer gets a reason to come back.

• Event RSVPs and pre-event surveys

Running an event? Use an 82DASH form for RSVPs. "Register and get a free drink token on arrival" - delivered via wallet pass. You get your attendee list, they get a tangible reason to actually show up.

• Post-visit feedback for salons and spas

"How was your treatment today?" with a reward attached. Feedback comes in, discount code goes out, client comes back. The loop sustains itself.

• Booking preferences for hotels

Before arrival: "Tell us about your stay preferences - pillow type, minibar preferences, early/late checkout interest." Reward them with a room upgrade note or a wallet pass with a welcome offer.

The side benefits you didn't expect

A feedback form in 82DASH looks like a simple survey on the surface. But underneath, three things are happening that standalone form tools can't touch.

Your customers get a wallet pass. When they submit your form, their reward is delivered to their Apple or Google Wallet. Now your brand has a permanent spot on their phone. Not in their email inbox where it competes with hundreds of other messages. On their phone, next to their bank cards. That's real estate you can't buy.

You get a push notification channel. Once they have your wallet pass, you can send push notifications directly to their lock screen - 90%+ open rates, no email deliverability worries, no per-message SMS costs. Want to send another feedback form next quarter? Push notification. Running a promotion? Push notification. Need photos now? Push notification. You've built a direct line to your customers from what started as a simple survey.

You're making customers feel heard. This one's underrated. Most businesses send feedback requests into the void - the customer fills it in and never hears anything back. With 82DASH, they get an instant reward the moment they submit. That's a small thing that sends a big message: we value your time and your opinion. Customers who feel heard become customers who come back.

The form collects the data you need today. The wallet pass and push channel build the relationship that keeps them coming back tomorrow.

The gateway to visual content

Here's the strategic play: form-only requests are a brilliant entry point into 82DASH for businesses that don't think they need "UGC."

A restaurant owner might not respond to "collect customer photos" - they think that's for Instagram influencers and DTC brands. But "replace your paper comment cards with a digital feedback form that rewards customers" - that makes sense to them immediately.

Once they're using 82DASH for forms, the jump to "would you also like to collect photos?" is tiny. The infrastructure is already there. The wallet passes are already in customers' phones. The rewards are already set up.

Forms are the foot in the door. Photos and videos follow naturally.

You can even start with a form-only request and add an optional photo field later. "Tell us about your meal - and if you've got a photo, we'd love to see it." The form is the draw, the photo is the bonus. Over time, customers get used to sharing content and you can shift the balance.

Comparing 82DASH forms to standalone tools

Most form tools stop at collecting answers. 82DASH goes further. Every form response can trigger an instant reward delivered straight to the customer's phone. That reward lands as a branded card in their Apple or Google Wallet - giving you a direct channel to reach them again through push notifications. You can collect photos and videos alongside form answers, with rights clearance built in. And everything - forms, content, rewards, analytics - lives in one dashboard. Tools like Typeform and Google Forms are great for basic surveys, but they weren't built to do any of this.

Get started

Create a new content request in 82DASH. Skip the photo and video options. Build your form - 3 to 5 questions, keep it tight. Attach a reward. Share it with your customers via email, QR code, or push notification.

You'll be collecting feedback with better response rates than any standalone form tool can deliver. And you'll have built the foundation for collecting visual content whenever you're ready.

No photos required. Just better feedback.