Having trouble uploading or claiming your reward?
Here are some quick fixes for common issues.

Upload won’t start or move to the next screen

• Check your internet connection — uploads need a stable signal.

• Large files can take longer; try reducing video size if it stalls.

• Avoid private or incognito mode, as it can block uploads.

• Refresh the page and try again if nothing happens after a minute.

  
  

Camera won’t open

• Allow camera permissions in your browser settings.
  
  

  - iPhone (Safari): Settings → Safari → Camera → Allow

  - Android (Chrome): Settings → Site Settings → Camera → Allow
  
  

• Some campaigns require camera-only uploads, meaning you can’t select from your gallery.

• For best results, open the link in Safari, Chrome, or Edge.

  
  

Didn’t receive my reward

• Check your email inbox and spam folder — rewards are sent automatically.

• If you received a Wallet card, try re-saving it using the link on your confirmation screen.

• Reward by Selection campaigns send rewards later if your content is chosen.

• Make sure your email address was entered correctly.

  
  

Campaign says “Ended” or “Limit Reached”

• The campaign is closed or the reward limit has been reached.

• You won’t be able to upload to inactive campaigns.

• Keep an eye out for future campaigns — many brands run new ones regularly.

Still stuck?

Contact 82DASH Support at support@82dash.com.

Include:

• The campaign link or brand name

• The email you used to upload

• A short description or screenshot of the issue

We’ll review it and help you get back on track quickly.